The following links are gathered to help you focus on the art of Customer Experience.
Associations & Groups
The Customer Experience Professionals Association (CXPA) is a hands-on, active association with engaged members. They offer weekly webinars, roundtable calls, local area network meetings, and a plethora of CX tools, donated by top experts in the field. This group is fantastic! http://www.cxpa.org/
CXPA, LinkedIn: http://www.linkedin.com/company/customer-experience-professionals-association
Customer Experience Leaders, LinkedIn: http://www.linkedin.com/groups?home=&gid=75790
Customer Experience Professionals, LinkedIn: http://www.linkedin.com/groups/Customer-Experience-Professionals-59514
CX Bloggers
Follow these bloggers to keep informed!
Carol Buehrens, Raving Customer Experience: http://ravingcx.com/
Stan Phelps, 9 Inch Marketing: http://www.9inchmarketing.com/blog/
Colin Shaw, Beyond Philosophy: http://www.beyondphilosophy.com/
Jeanne Bliss, Chief Customer Officer 2.0: http://chiefcustomerofficer.customerbliss.com/
Leadership Books
Women in Leadership Program Workbook, Carol Buehrens and Dr. Sarit Levy
Wisdom of Wildly Creative Women: Real Stories from Inspirational, Artistic, and Empowered Women, by Angela LoMenzo
Women, Leadership, and Saving the World: Why Everything Gets Better When Women Lead, by Belinda Clemmensen
The Most Powerful Woman in the Room Is You: Command an Audience and Sell Your Way to Success, by Lydia Fenet
Invent It, Sell It, Bank It!: Make Your Million-Dollar Idea into a Reality, by Lori Greiner
The Confidence Code: The Science and Art of Self-Assurance – What Women Should Know, by Katty Kay & Claire Shipman
The Power Code: More Joy. Less Ego. Maximum Impact for Women (and Everyone), by Katty Kay & Claire Shipman
Start with Why: How Great Leaders Inspire Everyone to Take Action, by Simon Sinek
Leaders Eat Last: Why Some Teams Pull Together and Others Don’t, by Simon Sinek
A New Kind of Diversity: Making the Different Generations on Your Team a Competitive Advantage, by Tim Elmore
Leadership For The New Female Manager, by Karina G. Sanchez
Nice Girls Don’t Get the Corner Office: Unconscious Mistakes Women Make That Sabotage Their Careers, by Lois P. Frankel PhD
How Women Rise, by Sally Helgesen & Marshall Goldsmith
Stop Overthinking: 23 Techniques to Relieve Stress, Stop Negative Spirals, Declutter Your Mind, and Focus on the Present, by Nick Trenton
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