The following links are gathered to help you focus on the art of Customer Experience.

Associations & Groups

The Customer Experience Professionals Association (CXPA) is a hand-on, active association with engaged members. They offer weekly webinars, roundtable calls, local area network meetings, and a plethora of CX tools, donated by top experts in the field. This group is fantastic! http://www.cxpa.org/

CXPA, LinkedIn: http://www.linkedin.com/company/customer-experience-professionals-association

Chief Customer Officer Group, LinkedIn: http://www.linkedin.com/groups/Chief-Customer-Officer-3854012

ACES – Advanced Customer Experience Strategy, LinkedIn: http://www.linkedin.com/groups?gid=2256261

Building the Customer-Centric Organization, LinkedIn: http://www.linkedin.com/groups/Building-CustomerCentric-Organization-3682454

Business-to-Business Customer Experience Management, LinkedIn: http://www.linkedin.com/groups/BusinesstoBusiness-Customer-Experience-Management-4499477

Customer Experience Leaders, LinkedIn: http://www.linkedin.com/groups?home=&gid=75790

Customer Experience Professionals, LinkedIn: http://www.linkedin.com/groups/Customer-Experience-Professionals-59514

Total Customer Experience Leaders, LinkedIn: http://www.linkedin.com/groups?gid=948567

CX Bloggers

Follow these bloggers to keep informed!

Carol Buehrens, Raving Customer Experience: http://ravingcx.com/

Bruce Temkin, Customer Experience Matters: http://experiencematters.wordpress.com/

Annette Franz (Gleneicki), CX Journey: http://cxjourney.blogspot.com/

Stan Phelps, 9 Inch Marketing: http://www.9inchmarketing.com/blog/

Colin Shaw, Beyond Philosophy: http://www.beyondphilosophy.com/

Jeanne Bliss, Chief Customer Officer 2.0: http://chiefcustomerofficer.customerbliss.com/

Chuck Wall, Customer CEO: http://customerceoconsulting.com/business-builder-blog/

Becky Carroll, Customers ROCK: http://customersrock.net/

The Forrester Blog, for Customer Experience Professionals: http://blogs.forrester.com/customer_experience